How Do You Scale a Staffing Business?

It’s been pre-established that the staffing industry is not only profitable but scalable. In order to scale sustainably, staffing owners need to carefully plan for metric-driven growth and engage in strategic decision-making. The way to success is by implementing a multifaceted approach as part of a well-defined and creative strategy to optimize the recruitment, sales, and back-end processes. 

Identify and Focus on Metric Driven Growth

Aside from the basics of submittals and placements, be sure to consistently review the unique KPIs that will help your staffing firm manage and evaluate your performance to foster growth.

A top growth metric to consider is your fill rate, which shows overall how successful your staffing company has been filling your clients’ orders. Take time to note the turn around rate, looking into how long it’s taking your recruiters to fill their roles. This process can reveal job recs that may not be in your best interest to focus on, saving time, effort and money. 

Look into how much revenue you’re bringing in per client. Be aware of the trends in this relationship; what does the revenue you’re bringing in per client look like on a month to month basis. If you see a steady downward curve, it may be time to reconsider your agreements. 

Retaining existing clients is as important as acquiring new ones. A high client retention rate indicates customer satisfaction and generates recurring revenue while strengthening your brand reputation. While scaling your staffing company, consistently monitor your client retention rate and proactively address any concerns or issues that arise. 

How to Stay on top of KPIs as you Scale

Automation. Automation. Automation. There are so many technologies on the market that, in the long term, will save you time, money, and manual labor. Get solid CRM software to track client interactions, gather feedback, and provide personalized service, ensuring a seamless experience from start to finish and supporting your client retention rate. 

According to a LinkedIn poll, automation is the top trend influencing how hiring managers and talent professionals make decisions. Delays in finding suitable candidates can lead to missed opportunities and unhappy clients. By implementing automation in candidate sourcing, screening, and placement processes, you can significantly increase recruitment optimization. 

Do yourself a favor as you work to scale your staffing business… get things automated for quicker client acquisition, a better scaling sales process, and ease of operations. For all your staffing industry tips and insights, stay connected with us in our weekly newsletter!